My friend had a problem the other night with his phone. It stopped working suddenly. Given that he lives alone and he’s only just moved home from the hospital after his surgery, this was not a good thing.
I found out when I clicked onto a Scrabble game we had going through Facebook. He explained what was happening and I called the Telus service line. It was closed. I searched for another option, and found a Canada-wide number to call. Yay! I got through. He was saved! Well, not saved exactly, more like on his way to being reconnected eventually assuming everything went well. Yay! Things might go well!
My friend and I communicated through Scrabble chat. The Telus tech guy waited while I typed the tech instructions to my friend, he carried them out, typed the result back to me and I told the tech guy what had happened. This went on for an hour. We didn’t fix the phone despite all valiant efforts that night but by morning something changed and my friend’s phone was working again.
The tech rep(s) were professional, polite, concerned, diligent, patient, and outstanding representatives for Telus. I feel certain that they worked past their closing time – like 35 minutes past by the time 10:35pm came around.
GIVE THOSE PEOPLE A RAISE but don’t put it on my friend’s bill, k?
Change of the Day: Send a note when someone does something extraordinary. Or put up a billboard. Billboards are good, too.
* The original title of this piece was, “Choosing to Complement the Commendable,” but my subtle wordplay was denounced as bad spelling so I changed it to the right spelling. : )